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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Herolab products

The group "New Technologies" offers for review the products of the plant Herolab: centrifuges, robotic centrifuges, tubes and bottles, UV transilluminators, workstations, UV irradiation systems, germicidal lamps, UV lamps, accessories
  • Red Line Centrifuges Herolab
    Red Line Centrifuges
    NiCep SR, NiCep XL, etc.
  • Blue Line Centrifuges Herolab
    Blue Line Centrifuges
    UniCen HR and others.
  • Robotic centrifuges Herolab
    Robotic centrifuges
    RobotCen FR and others.
  • Tubes and bottles Herolab
    Tubes and bottles
    25 24 01 and others .
  • UV transilluminators Herolab
    UV transilluminators
    UVT-28, UVT-40, etc.
  • Workstations Herolab
    Workstations
    CleneCab plus and others.
  • UV irradiation systems Herolab
    UV irradiation systems
    Crosslinker CL-1 and others.
  • Germicidal lamps Herolab
    Germicidal lamps
    UVGI et al.
  • UV lamps Herolab
    UV lamps
    UV-15, UV-30, etc.
  • Accessories Herolab
    Accessories
    29 84 200, 29 84 208, etc.

NEW TECHNOLOGIES GROUP

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